Sheetansh Kumar Singh is a dedicated professional with a robust background in the insurance industry. His journey is characterized by a succession of roles, each contributing to his comprehensive expertise and profound insights into strategic initiatives.

His professional journey reflects his dedication and commitment to growth and excellence. His tenure includes various roles at renowned insurance companies, each contributing to his holistic understanding of the industry landscape.

From his role as a Customer Service Executive to his last designation as Manager, Sheetansh has journeyed through various roles, garnering experience that spans policy servicing, customer payouts, un-claim reduction and more.

Sheetansh’s expertise extends to a wide array of strategic initiatives within the insurance domain. He has successfully managed functions such as Policy Servicing, Customer Initiated Payouts, Un-claim & Suspense Reduction, and Automation. His responsibilities have also encompassed Data Governance, Tax Operations, Control Function, SOX Compliance and vendor management.

Sheetansh’s role has transcended from managing un-claim reduction to overseeing penal interest MIS, payments hold MIS, company-initiated payments, and functional audit. He has taken charge of critical aspects such as Annuity Servicing, Retail Annuity Payouts, Group Annuity Claim Disbursal, and Customer Payouts, all while ensuring SOX compliance, stakeholder management, and vendor coordination.

His journey has also included managing service requests and financial transactions at the central team level, coupled with audits, escalations, and stakeholder and vendor management. Furthermore, Sheetansh has excelled in managing customer service at the branch level, contributing to both operational efficiency and customer satisfaction.

Sheetansh Kumar Singh’s journey is one of continuous progression and impactful contributions within the insurance sector. His ability to navigate complex operational domains while aligning with strategic initiatives underscores his commitment to excellence. As AVP Strategic Initiatives at Light, Sheetansh’s extensive experience continues to guide the organization towards operational efficiency and strategic excellence.